Technical Support

Technical Support engineers provide a service offering diagnostic advice and solutions to engineering and manufacturing difficulties.

Analytical assistance may range from simple installation designs or operation of a basic product, to more serious situations requiring staff to replicate the problem within their technical support facility before providing the client with a same-day solution.


About Technical Support

Compulsory units include:

  • Preparing and using industrial robots
  • Producing components by rapid prototyping techniques
  • Producing CAD models (drawings) using a CAD system
  • Communications for engineering technicians
  • Working efficiently and effectively in advanced manufacturing and engineering.

You and your employer will get the opportunity to select additional units that will help you gain the skills to progress within your organisation.

  • Level 2 Diploma in Advanced Manufacturing Engineering (Foundation Competence)
  • Level 3 AME Technical Support Technician (Development Competence)
  • Level 3 Diploma in Advanced Manufacturing Engineering (Development Knowledge).

This apprenticeship trains you for a variety of technical support roles such as a CAD Engineer, Design Engineer, Offline CNC Programmer, Quality Inspection Engineer and Technical Support Engineer.

Case Study



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